Returns & Refunds
Returns made simple and fair
Unused items in original manufacturer packaging can be returned within the eligible window. Here is what qualifies and what to expect.
Eligibility at a glance
Items must be unused and returned in their original manufacturer packaging. Requests are accepted within the eligible return window stated at checkout. Please contact support before sending anything back.
The return process
Three steps from request to inspection
01
Request your return
Contact support with your order number and the item you wish to return. Our team will confirm eligibility and send return instructions.
02
Pack it securely
Place the unused item back in its original manufacturer packaging with all accessories and documentation included.
03
Hand over for return
Follow the courier instructions provided to send your parcel back. Once it reaches us, it is inspected before any refund is issued.
Inspection & refunds
How refunds are processed
Inspection
Returned items are checked for completeness, original packaging, and condition. Items that are used, damaged by the customer, or missing parts may not qualify for a refund.
Hygiene-sensitive products such as opened beauty and personal care items are not returnable unless faulty or damaged on arrival.
Refund timing
Approved refunds are issued to your original payment method. Processing times depend on your bank or payment provider, and timelines are shared once your return is approved.
Questions about a specific refund? Our support team is here to help.